CCNA Voice Certification Burlington County, New Jersey, NJ

CompTia A+, Net+, MCP

Course Overview

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

In this five (5) week course you will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

We offer a real-world Unified Communications lab environment that teaches you how to build a VoIP telephony network that includes internal dialing destinations as well as destinations on the PSTN. We have set ourselves apart from other Cisco training providers by enhancing our Unified Communications hands-on labs to include dialing to 7-digit local, 10-digit local, and 11-digit long distance, as well as 3-digit service codes such as 411 and 611.

Our lecture and labs include configuring CUCME, Unity Express for voice mail, Administration via TUI, and Auto Attendant. We also include a fully implemented Cisco Smart Business Communications System featuring the UC520 product.

Course Outline

Cisco Unified Communications Systems Introduction

Benefits of implementing Cisco Unified Communications
Components
Infrastructure
Call processing agent
Endpoints
Applications
Messaging choices
Auto Attendants and Cisco Unified IVR applications
Cisco Unified Contact Center applications
Cisco Unified Communications Mobile solutions
Cisco Unified Presence
Cisco TelePresence

Traditional Telephony Operations

Components and operation of the PSTN
PBXs and key systems
Three types of signaling required in a telephony network
How telephone calls are established in the PSTN
Numbering plans
E.164 standard for defining numbering plans
Components of an analog telephone
FXS and FXO signaling
Loop-start signaling
Ground-start signaling
Basic E&M signaling
Converting analog signals to digital signals
TDM
Characteristics of T1 circuits
Characteristics of E1 circuits
How CAS circuits accomplish supervisory, address, and informational signaling
How CCS circuits accomplish supervisory, address, and informational signaling

VoIP Fundamentals

Function of a DSP
How a DSP packetizes voice streams
How voice is transmitted in RTP packets
Codecs used in a Cisco Unified Communications system
Additional functions performed by DSPs
Signaling protocols required in a Cisco Unified Communications system
SCCP signaling
H.323 signaling
MGCP signaling
SIP signaling
Function of a gateway in a Cisco Unified Communications system
How voice ports are used in a voice gateway
Function of a call leg
Purpose of a dial peer
Connect to an ITSP
How the router and attached telephony equipment collect and consume digits
Apply digit consumption to the dial peer
Digit manipulation and the commands used to connect to a specified destination
How the network establishes PLAR
Troubleshoot dial plans
Voice VLANs
Configure voice VLANs on a Cisco Catalyst switch
DHCP service options
DHCP Relay Server
Configure NTP
IEEE 802.3af and Cisco PoE
Cisco IP Phone firmware files and XML configuration files
How Cisco IP phones obtain XML configuration files and IP addresses
Quality of Service (QoS) with respect to traffic in a network
Four key quality issues with converged networks
How a lack of bandwidth can cause quality issues and ways to resolve those issues
How end-to-end delay can cause quality issues and ways to resolve those issues
How packet loss can cause quality issues and ways to resolve those issues
QoS requirements of common types of network applications
QoS policy
Key steps involved in implementing a QoS policy on a network
How Cisco AutoQoS can be used to implement a QoS policy

Cisco Unified Communications Manager Express Implementation

Key benefits and features of Cisco Unified Communications Manager
Express (CUCME)
Supported platforms, and the required memory, licensing, and software to deploy CUCME
CUCME endpoints
Purpose and examples of an ephone
Purpose and examples of an ephone-dn
Types of ephone-dns
Configure the CUCME router to provide the endpoint firmware files using TFTP
Use the CLI to configure the telephony service on a CUCME system to support endpoints
Location-specific parameters that can be configured
Reboot IP phones using two different methods
Endpoint troubleshooting
Configure MOH
Configure Call Forward
Configure Call Transfer
Configure Call Park
Configure Intercoms
Configure Paging
Configure Call Pickup
Configure call blocking
Configure directory services features
Download and load required files on the CUCME router
Configure syslog
Billing support
CDRs

Cisco Unity Express Implementation

Positioning of Cisco Unity Express (CUE)
CUE modules and capabilities
CUE voice mail features
Auto Attendant features of CUE
Management features of CUE
System functionality features of CUE
CUE software files
Configure the CUCME router to support voice-mail and Auto Attendant services
Configure CUE with an initial setup
Configure voice mail, Auto Attendant, and system settings on the CUE system using the Initialization Wizard
Customize the CUE Auto Attendant features
Modify the CUE Auto Attendant prompts using the TUI
Troubleshoot common voice mail issues such as incorrect greeting and MWI failure

Cisco Smart Business Communications System Implementation

Voice features
Security features
Wireless networking features
Cisco Configuration Assistant tool
Default configuration of the Cisco Smart Business Communications System
Obtain and install Cisco Configuration Assistant
Use the Device Setup wizard to configure a new device
Connect to the community or device using Cisco Configuration Assistant
Set basic settings on the Cisco UC500 Series for Small Business routers
Use the topology view in Cisco Configuration Assistant
Upgrade the operating system of the Cisco UC500 Series for Small Business device
Verify and load files and phone firmware onto Cisco UC500 Series for Small Business devices
Configure the voice features using the Cisco Configuration Assistant
Configure port settings using Cisco Configuration Assistant
Configure security using Cisco Configuration Assistant
Configure switching using Cisco Configuration Assistant
Configure wireless access using Cisco Configuration Assistant
Configure routing using Cisco Configuration Assistant
Configure DHCP using Cisco Configuration Assistant
Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
Save changes made to the configuration
Back up the configuration
View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration Assistant
Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

Labs
Lab 1: Cisco IOS Unified Communications Deployment

Set up the lab environment
Set an initial configuration in your router
Configure IP addressing
Become familiar with test phones

Lab 2: Demonstrate Voice Theory

Examine the range of human hearing
Visualize analog waveforms of human speech
Visualize how PAM sampling
Quantization and companding

Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications

Configure a voice VLAN on a Cisco Catalyst switch
Configure DHCP in CUCME to support IP phones
Configure NTP in CUCME to support IP phones
Verify the switch settings using show commands

Lab 4: Configure Voice Ports

Configure and customize FXS voice ports
Experiment with call progress tones and ring cadences
Configure and customize FXO voice ports
Customize FXO ring-to-answer parameters

Lab 5: Configuring POTS Dial Peers

Configure POTS dial peers for your local IP Phones
Configure Caller ID
Configure FXO Private Line Automatic Ringdown (PLAR)

Lab 6: Configuring VoIP Dial Peers

Configure VoIP dial peers to your partner pod
Browse to your phone to investigate operating parameters
Investigate bandwidth requirements for voice calls

Lab 7: Configuring PSTN Dial Peers

Configure PSTN dial peers to 3-digit, 7-digit, 10-digit, 11-digit, and
international destinations
Investigate dial peer matches
Investigate FXO ports as outside lines

Lab 8: Implement Cisco AutoQoS

Configure Cisco AutoQoS on a Cisco IOS router
Configure Cisco AutoQoS on a Cisco Catalyst switch
Use Cisco IOS monitoring commands and network connectivity tools to gather network response time data

Lab 9: Configure CUCME to Support Endpoints

Configure the CUCME router and IP phones using manual and partially
automated setup
Configure ephones and ephone-dns
Configure a shared-line appearance on an ephone
Configure an overlay set on the ephones

Lab 10: Implement Common Voice Features

Configure MOH using a file in flash
Configure call transfer and call forward settings
Configure the Call Park feature
Configure a nondialable intercom
Configure a dialable intercom
Configure speakerphone paging groups
Configure call pickup
Configure group call pickup
Configure call blocking
Configure the local directory settings

Lab 11: Manage a CUCME System

Configure the CUCME router to send messages to a syslog server
Configure an account number that will be inserted in the CDR records

Lab 12: Configure Cisco Unity Express

Configure the CUCME router to communicate with the CUE module
Initialize the CUE module
Configure a basic configuration on the CUE module using the initialization wizard
Configure the user voice mailboxes using the TUI
Configure the default Auto Attendant
Customize the prompts for the default Auto Attendant

Lab 13: Configuring Mail Boxes and AutoAttendant

Configure user voice mail boxes
Use the tutorial to set up your mail boxes
Customize the default AutoAttendant

Lab 14: Implement the Cisco Smart Business Communications System Connect to the Cisco UC520 router

Install the Cisco Configuration Assistant and connect to the router
Use and configure the topology view
Configure the Internet connection of the Cisco UC520 router
Configure the device properties of a Cisco UC520 router

Lab 15: Configuring Smart Business Communications System Voice Parameters

Configure the system voice settings
Configure the pilot numbers for voice mail and the system default Auto Attendant
Configure various voice features using Cisco Configuration Assistant
Configure username, passwords, user IDs, primary extension, and other settings for the phones in the deployment
Configure a dial plan relevant to the country in which the class is taught
Test the voice features implemented in previous tasks
Configure a SIP trunk to the ITSP and remove the analog connection to the PSTN

Lab 16: Implement Additional Cisco Smart Business Communications System Features

Use Cisco Configuration Assistant to view and modify port settings
Run the security audit
View the default voice and data VLANs on the Cisco UC520 router and modify roles of ports using Smartports
Configure WEP security on the voice SSID
Configure routing
Configure a static route using the Cisco Configuration Assistant
View the default DHCP server settings
Save the configuration settings to survive a reboot

Lab 17: Maintain Cisco Smart Business Communications System Perform a backup

Reset the Cisco UC500 Series device and Cisco Unity Express to factory defaults
Perform a restore

Lab 18: Softkey Customization (Optional)

Configure custom softkey layouts
Assign custom softkey layouts

Lab 19: Defining Business Hours (Optional)

Configure a Business Hours schedule
Apply an alternate greeting
Test the alternate greeting

Lab 20: Debugging Calls (Optional)

Debug calls to voice mail
Debug calls to Auto Attendant
Examine the output of debug commands

Lab 21: Configuring SIP IP Phones (Optional)

Configure a registrar server
Configure a SIP IP Phone
Configure SIP-to-SIP Hairpin
Debug the SIP calls

Course Objectives

Our voice network labs use the latest hardware and software.

Configure Cisco Unified Communications Manager Express
Configure Cisco Unity Express
Configure the UC520 Smart Business Communications System

All of our IP telephony courses provide a simulated PSTN.

Every pod has internal and external phones
Build and test a real dial plan including:
911
3-digit service codes: 411, 511, etc.
7-digit local numbers: 681-1901
10-digit local numbers: 416-681-1901
International numbers: 011441902
Configure ports for correct Caller ID
Different area codes are deployed at all sites (two per cluster)

Build and test a real Class of Service solution that allows or disallows:

Internal dialing
911 and service code dialing
Local dialing
Long distance dialing
International dialing
Optional SIP phones
Configure Unity Express for Voice Mail:
Configure voice mail pilot numbers
Configure MWI on and off numbers
Configure subscriber mailboxes
Upgrade and install Unity Express software
Configure Unity Express for Auto Attendant:
Record and upload announcement prompts
Focus on Unified Communications and router configuration, not endless
rewiring of an ad hoc network!
Configure Smart Business Communications System:
Use Cisco Configuration Assistant to configure a telephony network
Configure voice port settings, voice mail, WAN trunks, and SIP trunks

What You'll Learn

Operation of traditional telephony systems, both public and private
Key features and functionality of a Cisco IOS Unified Communications system
CUCME/CUE market, positioning strategies, and deployment models
VoIP fundamentals
VoIP protocols
Configure IP phones for use in a Cisco IOS Unified Communications network
Key features and functionality of CUCME
Key features and functionality of CUE
Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
Configure additional Cisco CUCME features, including GUI features and phone features
Install CUE and configure Auto Attendant
Configure voice mail features
Upgrade CUE and troubleshooting
Cisco CUCME/CUE deployment scenarios and issues
Components, features, and positioning of the Cisco Smart Business
Communications System (UC520)
Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
Ongoing maintenance of a Cisco Smart Business Communications
System using Cisco Configuration Assistant

Enrollment Requirements

To be eligible for admission into Network Learning Institute potential students must be at least eighteen years of age or older on the first day of class, and meet or exceed at least one of the following guidelines:

Possess a high school diploma.
Possess the recognized equivalency of a high school diploma.
Score a satisfactory on an Ability-to-Benefit exam.

Course Prerequisites

A minimal understanding of computers.
A valid CCNA .

Needs Assessment

According to the Bureau of Labor Statistics, employment of computer support specialists and systems administrators is expected to increase much faster than the average. Employment of computer support specialists and systems administrators is expected to increase by 18 percent from 2006 to 2016, which is much faster than the average for all occupations. In addition, this occupation is expected to add 155,000 jobs over the projection decade.

Employment of computer support specialists is expected to increase by 13 percent from 2006 to 2016, which is about as fast as the average for all occupations. Demand for these workers will result as organizations and individuals continue to adopt increasingly sophisticated technology. Job growth will continue to be driven by the ongoing expansion of the computer system design and related services industry, which is projected to remain one of the fastest-growing industries in the U.S. economy.

Job growth among computer support specialists reflects the rapid evolution of technology. As computers and software become more complex, support specialists will be needed to provide technical assistance to customers and other users. The adoption of new mobile technologies, such as the wireless Internet, will continue to create a need for these workers to familiarize and educate computer users. Consulting jobs for computer support specialists also should continue to increase as businesses seek help managing, upgrading, and customizing ever more complex computer systems.

Employment of network and computer systems administrators is expected to increase by 27 percent from 2006 to 2016, which is much faster than the average for all occupations. Computer networks have become an integral part of business, and demand for these workers will increase as firms continue to invest in new technologies. The wide use of electronic commerce and the increasing adoption of mobile technologies mean that more establishments will use the Internet to conduct business online. This growth translates into a need for systems administrators who can help organizations use technology to communicate with employees, clients, and consumers.

Related Occupations:
Computer Programmers
Computer Software Engineers
Computer Systems Analysts
Computer Scientists
Database Administrators

What's the next step?

Contact N.L.I. for a free Cisco certification training consultation and evaluation appointment and one of our admissions specialist will be more than happy to assist you.

CCNA Voice